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With 18 years gravel as a Cosmetologist, 13 + years as stake Manager/Director of instruction dedicated to protecting the health of citizens. Results of investigating problems and complaints of consumers led to the development of educational programs based on preventative techniques. Health, in force(p)ty, and sanitization are the primary focus and goal respectable in some(prenominal) my education and occupation. I lease excellent relationship holding skills, highly effective at converse work efficiently alone, and a motivated group up player.As a chemistry and microbiology school-age child independently investigated 6 + moon bedroom illnesses by bearinging, analyzing samples, reviewing scientific information from multiple forms of media, and reporting the results. This led to an sensory faculty and in-depth study on methods recitationd to sample carrefours, the nature of bacterium, a variety of media and tests used to probe and learn, and how to give minute reports both written and vivaly. Designed study and science laboratory experiments coifed by investigating sources of bedroom illnesses such(prenominal) as Colostomies botulism.Appropriate sampling techniques such as swabbing were used to obtain bacteria from food sources, oil, and a variety of other raw materials. The bacteria were grown and cultured on Agar plates and later Gram Stained in order to identify the gram positive bacteria seen with a microscope. Each type of bacteria sampled and analyzed required investigating sources, proper sampling techniques, growing the bacteria, and properly identifying distributively colony. This led to detail lab reports regarding all aspects of the investigation, methods, techniques, and results. demonstrable analytical problem-solving skills, strong cartridge clip management and organizational skills, maintained detail oriented records and data musical composition monitoring time and temperature sensitive bacteria. This allowed for a ccurate information to be pass alongd with the team orally and in written form. As a dietary student I managed a group of 6 students and 12 kitchen mental faculty in the planning, provision, and serving of a theme meal for 1 00 + students and faculty. The ferocity of food asylum and sanitation resulted in D incident of impairment or illness.Negotiated theme meal plan with team a of 6 students and 2 kitchen management staff. Communicated and designed flow charts for all students and kitchen staff to keep in line all tasks were accomplished individually and as a team. Led team to practice high standards of food proficientty and sanitation in the preparation of each overlap used according to specific guidelines provided by the subject field Restaurant Association and FDA Food Code. These standards were met by implementing and monitoring use of thermometers and notations do on time.This resulted in healthy yet creative dining experience that successfully served over 1 00 cons umers in a safe and hygienic way. Ability to analyze and report through effective communication skills and take aim individuals on essential nutrients. Researched vital role of vitamins and minerals on overall processes of the body. Developed application strategies of vital nutrients its relevance to supporting life. Analyzed dietary economic consumption of newborns through end of life stages. As a communications student analyzed and interpreted a variety of media, practiced negotiations on civil issues, and advanced my skills in writing and speaking.This has resulted in the ability to be resourceful, build long lasting relationships with mutual consciousness and effectively communicate both orally and in writing. Organized and effectively informed fellow students and instructors on a variety of topics such as the importance of biotic community gardens. By researching every aspect of community gardens from soil to harvest was able to suspensor plan and implement a community g arden at slang Mary College. This was initiated by a speech on the bene foregathers of gardening and oral communication with the Dietetics Department Director.Serving as a resource plans were written up regarding the proposed location, preparation Of the soil, plants to be used, maintenance of the soil and plants, harvesting the crops, and distributing the produce. This resulted in implementation of a community garden which is maintained by students and distributed to the detent community as thoroughly as local community members. Effectively communicate with a multitude of personalities, views, and statuses as part of a team or leadership role in collaborative and individual context.Ability to compromise and pull off divergent ideas, conflicts, and relationships through written, oral, or visual messages in multiple formats and contexts composition ensuring the message is mutually understood. As a Cosmetologist I assisted well over 1000 people over the past 18 years with technic al skills, highly creative skills, dear(p) interpersonal skills, effective communication, and time management skills. This led to a 50% increase in retail profits and 65% increase in profit of services. Service orientated with strong people skills provides lasting relationships and opportunities to generate new ones.Active listener with good interpersonal skills allows for identifying the needs Of the customer and achieving them through critical analysis of the challenges beforehand and critical thinking in relation to logic, reasoning, and approach. Ability to apply theory and practical chemical application using creativity and technical skills. This requires actively gathering information and learning ab pop the use and ingredients of the chemicals while maintaining accordance with safety rules and regulations set forth by the FDA and Cosmetology Examination table.Maintaining up-to-date and slender records are required for every service performed. Data obtained from monitore d use of each chemical allows for possible improvements in application technique or product and correction in actions taken. As Brand Manager/Director of preparation have investigated consumer complaints, written detailed reports pertaining to the results, advocated on behalf of consumers and the company, taught over 1,000 classes. This resulted in improvements in product performance, technique of application, and generated over $200,000 in additional sales inwardly the first year.Assisted in development and implementation of investigative techniques used to construct and resolve customer complaints with relation to product performance. Thorough visual and oral investigation with detailed data recording of product usage and outcomes allowed for accurately written reports delivered to proper authority. This led to being an active contributor to the team and mission of the company to provide quality products that reform safely and effectively. Managing and lede a team of 12 educa tors and 65 + sales consultants generated a 45% increase in sales for the company.Ability to oversee performance of educators and sales consultants while assisting them in attaining their goals through advocating for consumer needs as well as safe method of product usage. Planned, coordinated, and directed creative marketing plans and events for individual and corporal level establishments. Resulting in achieving sale goals and brand marketing. Demonstrated and effectively communicated a well designed program retaining to the safe and effective use of product and techniques of application.This provided uniform delivery of information to consumers from all educators and sales consultants. Allowing for less admiration and decrease in risk of unsafe product usage. Resulting in craved outcome of product use and consumer loyalty. EMPLOYMENT HISTORY Eastern bull Artists Cosmetologist March 2002 to trustworthy As a Cosmetologist I developed and practiced service oriented behaviors desi gned to assist individuals in attaining a in demand(p) outcome by utilizing a variety of techniques, skills, and duties.My duties let ind continuing education, secretarial jobs, actively learning new technical skills brought out by advancements do in products and techniques of application while maintaining compliance with all federal and plead regulation. Staying current in technique and product knowledge requires seeking discipline through the Department of Regulation and Licensing as well as communication with local product distributors. Continuing education hours are accomplished by attending training sessions both online and in a classroom.Online classes provide current sanitation laws required by the State of Wisconsin Department of Regulation and Licensing and Cosmetology Examining Board. classroom training sessions consist of learning details of product usage and safety precautions through hands on experience working with the products. Secretarial duties include scheduli ng appointments and maintaining records. Communication skills are used to determine the needs of the customer and schedule the time necessary to perform services while reply any questions the customer may have.Records are maintained in detailed client files providing information regarding allergies, medications, services performed, products used, dates of services, processing times and applications. Attaining desired results is a duty that requires careful analysis of data, an understanding of chemicals, analytical thinking, and creativity. By analyzing detailed client profile records the chemicals used to perform the services must be carefully thought out. For example, if a client is allergic to particular ingredients an awareness of what is in the products must be acknowledged and find out as fit or unfit for the service.Analysis of the integrity of the hair and chemical components in a product must also be thought out and determined as fit or unfit for the service. By listening without interruption, interpretation the message, and creating a mutual understanding along with the careful analysis of data obtained creativity leads to the desired result. Taking action to ensure a safe environment is a duty performed by maintaining compliance with safety and sanitation regulations. This is accomplished by keeping a sanitary station with chemical use and storage in compliance with regulation guidelines as well as clean and sanitary tools such as combs and shears.To maintain up-to-date compliance, the Cosmetology Examining Board and Department of Regulation and Licensing web sites roved safety rules and regulations set forth by federal and local government agencies. Four Star Beauty supply/Nexus Beauty Products Company/Essence Hairier Milwaukee, Wisconsin September 1996-2009 As Brand Manager/Director of Education assisted in investigations, communicated findings of the investigation, advocated for positive changes, and better others by utilizing a variety of t echniques, skills, and duties.My duties included developing and implementing techniques of investigation, maintaining open communication, working as a member and leader of a team, and coordinating events. Duties convoluted in developing and implementing investigations entailed working with consumers and other regional Management or Directors through written and verbal communication. Careful records were maintained regarding observations, reactions, concerns, and issues encountered by consumers. This was carried out by regular emails, phone conversations, and detailed reports of problems encountered by consumers.Working with the team of Managers and Directors allowed for pile up data that resulted in improving product performance and techniques used to perform services. Once improvements were made or advancements in technique were signed a follow up conversation provided strategies to reconcile consumer complaints. Actions taken to ensure understanding of the strategies designed to reconcile concerns where handled with open communication through email, telephone, and personal appearance.Coordinating and design inning classes for consumers, education team members, and sales consultants required communication with a variety of individuals and establishments, booking guest speakers, and overseeing marketing media. Keeping open lines of communication allowed for determining the need to coordinate and design classes that fit needs of consumers in determined areas. Booked appropriate guest speakers by communicating with them in regard to availability and specified topic to be covered. Worked with a team of graphic designers to design marketing materials such as posters and fliers.